In the event of a Canada Post strike, the Public Health Ontario (PHO) Laboratory have developed contingency plans to ensure customers receive laboratory reports in a timely fashion. For more information please see this notice.
For more information on getting your water test results, see this poster.
This information is for people who own their own source of a private drinking water system that serves a single household, such as a well. If you are an owner or operator of a municipal drinking water system (O.Reg. 170/03), contact the Ministry of Environment and Climate Change. For small drinking water systems (O.Reg. 319/08), contact your local public health unit.
Public Health Ontario provides testing for E. coli and total coliforms for private drinking water system owners. For all other environmental testing, including testing for chemical contaminants, please consult with your local public health unit.
Your well water can affect the health of everyone who drinks it. Here are steps you can take to reduce the risk of consuming contaminated water:
Water sample drop-off is now available at our new location at the 17th Floor front reception at 661 University Avenue (Monday-Friday, 9:00am-4:00pm). Water samples can still be submitted in the main lobby of our previous location at 81 Resources Road (Monday-Friday, 8:00am-2:00pm) until further notice.
In-person report pick-up is no longer available at 81 Resources Road. In-person report pick-up is now located at the 17th Floor front-reception at 661 University Avenue (Monday-Friday, 9:00am-4:00pm). Please note a release form may be required.
Results are also available by mail or by telephone (1-877-723-3426 or TTY: 1-866-828-2238). Please see the “Get your drinking water test results” section below for more details.
For more information please contact the PHO Customer Service Centre at 416-235-6556 / toll-free 1-877-604-4567 or firstname.lastname@example.org.