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2014 PHO Client Satisfaction Survey Results



Main Findings: Responsiveness and Accessibility

With our thanks to all respondents, PHO is pleased to share highlights of the overall results:

  • 90% of respondents describe PHO staff as knowledgeable, competent, respectful, responsive and helpful.
  • 88% say PHO staff are polite and professional.
  • 84% say PHO provides accurate and up-to-date information.
  • 81% would be comfortable and confident approaching PHO with a public health issue or inquiry.
  • 79% say PHO provides timely information.
  • 73% say PHO is responsive to their needs and priorities.
  • 68% have visited the PHO website six or more times in the last year, 20% have visited the site more than 10 times over the year, and 23% more than 20 times.

As part of an ongoing commitment to measure and enhance our performance, PHO conducted a Client Satisfaction Survey in Spring 2014 to assess the level of general client satisfaction, awareness and understanding regarding PHO. We also gathered client feedback specific to our laboratory services, infection prevention and control services, public health services, and partnerships. 

The survey also noted a number of areas for improvement including building greater awareness of PHO, making it easier to access PHO resources and staff, and engaging clients in more dialogue and collaboration in designing programs and making decisions. 

This survey is one of many tools PHO uses to track and measure our performance, continuously improve our services, and work with our clients and partners to improve the health of Ontarians. PHO will use the results to inform action on improving our products, services and processes. 

We value your opinion and welcome your questions, comments and feedback at

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Page last updated: 2015-06-11 4:03 PM
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