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CIPHI Seminar Series: Navigating Uncharted Territory: The experience of Public Health Inspectors in Clinical IPAC Audits
Wednesday, January 10, 2018 12:00 pm to 01:00 pm
Venue: Boardroom 350, 480 University Ave, Toronto ON M5G1V2
Infectious Diseases; Environmental and Occupational Health
City: Toronto
Type: Seminar
Format: In Person; Webinar

Please note: This is an open invitation and may be forwarded to interested parties. 

Infection Prevention and Control (IPAC) work is being conducted by Certified Public Health Inspectors (CPHIs) in Ontario Public Health Units.  This is due in large part to the current IPAC Practices Complaint Protocol requiring PHUs to investigate all IPAC related complaints in the community. While CPHIs have the unique and valuable skills in IPAC and risk assessment necessary to lead IPAC investigations, this protocol has expanded the roles of the CPHI to working in the unfamiliar clinical environments of Regulated Health Professionals. Additionally, it has highlighted the need for greater resources and training in IPAC for CPHIs. 

In the summer of 2016, Hamilton Public Health Services began the process of auditing its internal clinical services. The initial purpose of the audits was to address potential risk to the City from IPAC lapse complaints and ensure clinics were in compliance with IPAC best practices. However, in addition, the audits provided the unique opportunity for hands-on training of CPHIs in a variety of clinical settings. The objective of this presentation is to share the experiences of Hamilton’s CPHIs in preparing for and conducting internal IPAC audits of clinical services and the role it has played in preparing them for community IPAC lapse complaints.


During this presentation, Hamilton Public Health Services will demonstrate experiences, challenges, and lessons learned in setting internal goals and expectations around IPAC, managing resource demand for conducting a comprehensive internal audit, describe challenges faced by CPHIs in conducting the audits, CPHI needs in preparing for audits, audit outcomes, and future directions post-audit.  


Given the new provincial criteria for handling IPAC lapse complaints, including disclosure, it is important for public health units to prepare for response to these IPAC complaints, ensure CPHIs feel confident working in clinical settings and are prepared to competently lead IPAC investigations in the community.


Presenters: Jennifer Snow, Crystal Hendry and Jane Lee

 Jennifer Snow is a Certified Public Health Inspector working in the City of Hamilton’s Public Health Services where she is Supervisor of the Infectious Diseases program. Jennifer recently completed her Master of Public Health degree at the University of Waterloo. She also has a BA (Hon) from the University of Toronto and BASc in Public Health from Ryerson University. Jennifer received her certification as a public health inspector in 2009. Prior to that, she worked in public health research. Her professional interests include infection prevention and control, epidemiology, and public health policy.

Crystal Hendry has specialized in Infection Prevention and Control for most of her career as a certified Public Health Inspector, with a diverse experience in both urban and rural settings.  She has been employed with Hamilton Public Health Services for the past 6 years on the Infectious Disease team.  She earned a BHSc from Western University and BASc in Public Health and Safety from Ryerson.


Jane Lee has always had an interest in health and science.  Prior to becoming a certified Public Health Inspector in 2006, she earned her MSc from the University of Toronto and worked in cancer research.  She has been employed with Hamilton Public Health Services for 11 years, the majority of which has been spent specialized in Infection Prevention and Control.  


The Canadian Institute of Public Health Inspectors (CIPHI) Seminar Series is approved by Council of Professional Experience for professional development hours (PDHs) for members of CIPHI. For more information, contact


DISCLAIMER: The opinions expressed by speakers and moderators do not necessarily reflect the official policies or views of Public Health Ontario, nor does the mention of trade names, commercial practices, or organizations imply endorsement by Public Health Ontario.




Stay up to date on upcoming CIPHI Seminar Series events by visiting our schedule. For comments or questions about this series, please email PHO Events (

Public Health Ontario is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations to participate in this event, please contact 647-260-7100 or

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Page updated on [date/time] 2017-12-15 11:26 AM
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