Please speak with your facility’s technical support personnel.
To access the course your computer must have the following:
The resolution should be at least 1024 x 768 screen resolution (1280 x 800 or higher is recommended).
To log in, please register on our website. After your registration has been completed, you can login to the website to start your learning.
Click the “Forgotten Password” link on login page.
Yes, you can. Transcripts are available within each component. Click the “Transcript” link on the top right corner of each component.
Turn up the volume on your computer, and check if you have a sound card.
Please ensure you have installed the latest Adobe Flash Player on your computer and that popups are not blocked for our website.
Please ensure you have installed Adobe Reader on your computer and that popups are not blocked.
The certificate will display the name you registered with our website. Please ensure you registered with your correct name.
No. You are only able to print out a summary from each component. Resources for Trainers will include a Word document and PowerPoint presentation that you can print, these will be available in the next few months.
You will receive a session timeout message after 2 hours of inactivity on your computer. You must login again to continue your online learning.
You will be automatically logged out once the browser window is closed. You must login again to continue your online learning.
The Login button is green and appears at the top-right corner of the website. The login button changes to the logout button after you login.
Please follow the steps below to print the certificate of completion.
If the certificate icon is still not enabled after step 3, it may be because the scored test results did not get submitted properly. Please return to the component and resubmit the scored test.
Please follow the steps below to resubmit the scored test result.
If you restart a component after successfully completing it, you must pass the scored test again (obtain 100%) before printing the certificate.