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We are currently experiencing intermittent issues impacting registration and login including access to online learning. We apologize for any inconvenience.
User Registration FAQs
Please note that the website is currently not compatible with Apple products, and mobile devices at this time. The site is also optimized for Internet Explorer 10 or above and Google Chrome.
 
Registration
  1. Why do I need to register for the PHO website?
    While most of the content on the PHO website can be viewed without an account, some content on our website, like online learning and some data tools does require that you register for a PHO account for authentication and validation.
  2. How do I register?
    Please click the Register button in the top right corner of any page of the PHO website to initiate the registration process. You will be brought to a Registration screen where you will need to provide contact information. You will receive a confirmation email from webmaster@oahpp.ca to the email address that you provide as part of the registration process. You will need to input the verification code provided in that email and select your user preferences to complete the registration process.
  3. I never received my confirmation email. What do I do?
    First, please check that our confirmation email from webmaster@oahpp.ca did not land in your junk mail or spam folder. If you still did not receive a confirmation email, you may have mistyped your email address, and your account was not created. Please register again and provide your correct email address.
  4. I want to register in French but the content keeps showing in English.
    The PHO website is available in both English and French. While you can view French content by selecting the French language preference, you will need to set your language preference to French within your browser to complete the registration process in French. Please ensure that the Language preference has been set to French in your browser.
Login
  1. I forgot my password
    If you can’t remember your password, you can reset it here . Please note that for security reasons, if you try to input your old password three or more times, the system will automatically lock you out temporarily. Please wait at least 15 minutes and then try resetting your password.
  2. I forgot my username
    Your username is the email address you submitted to register your account with us. Please check your inbox, spam or junk folders for our confirmation email. If you still can’t remember the email address you registered with, please email webmaster@oahpp.ca.
  3. I tried my password and now I’m locked out. What do I do?
    If you try to input your old password three or more times, the system will automatically lock you out for approximately 15 minutes. Please wait for 15 minutes and then reset your password. When resetting your password, please do not use a password that has been used previously. Passwords cannot include part of your first name or last name.

    Your new password must be at least 8 characters long and include:

    • At least 1 UPPER case letter
    • At least 1 lower case letter
    • At least 1 number (e.g. 1 2 3 4 5 6 7 8 9 0)

    Please remember to note your new password for future use.
  4. I’ve changed jobs and want to update my profile information including my new email address.
    Your username is the email address you registered with us and this cannot be changed. You will need to register a new account with the new email address. Please send an email to webmaster @oahpp.ca indicating that you would like the old account deleted. You may change your first name, last name, or organization by selecting the My Profile button in the top right hand corner of any page once you’ve logged into the website
Password

1.    My password has expired. How do I change it?
If you password has expired, you will be asked to change your password when you login to our website. When resetting your password, please do not use a password that has been used previously. Passwords cannot include part of your first name or last name. To change your password, you will need to enter.

  • Old Password (your existing password)
  • New Password (enter new password)
  • Confirm Password (enter new password again)

If you have forgotten your old password, please reset your password.

Preferences
  1. I don’t want to receive the PHO newsletter anymore.
    Subscriptions to PHO communications is managed through your My Profile. This can be accessed once you are logged in to the website by clicking on My Profile button in the top right hand corner of any page.
  2. How do I change my preferences.
    Any preferences can be managed through your My Profile. This can be accessed once you are logged in to the website by clicking on My Profile button in the top right hand corner of any page.
 
Technical Issues
  1. I cannot login to the website.
    For assistance with login please contact webmaster@oahpp.ca.
  2. I need technical assistance. Who do I contact?
    For assistance with password reset or registration please contact webmaster@oahpp.ca. For all other technical issues, please contact your IT department.
  3. What browsers and operating systems work best?
    Please note that the website is currently not compatible with Apple products, and mobile devices at this time. The site is also optimized for Internet Explorer 10 or above and Google Chrome.
Page last reviewed:
Page last updated: 2018-08-09 1:22 PM
Uncontrolled print copy. Valid only on day of Print: [date]
Page updated on [date/time] 2018-08-09 1:22 PM
© , Ontario Agency for Health Protection and Promotion