The Public Health Ontario Laboratories customer service centre provides a single, easy-to-access point of contact for clients across the province. The customer service centre responds to queries about test results, clarifies specimen collection procedures and provides access to medical and scientific experts for advice on test requests and results interpretation.
The customer service centre is located at the Toronto PHOL and supplements existing regional communication and contacts. Clients are encouraged to continue to work with staff at their local PHOL, who are the primary point of contact for outbreak notification, outreach and education.
Monday to Friday, 7:30 a.m. to 7:00 p.m.
Saturday, 8:00 a.m. to 3:45 p.m.
Mailing address: P.O. Box 2100, Hamilton, ON L8N 3R5
Location: 250 Fennell Avenue West, Hamilton, ON L8N 3R5
Toll free: 1-866-282-7376
Mailing address: P.O. Box 240, Kingston, ON K7L 4V8
Location: 181 Barrie Street, Kingston, ON K7L 3K2
Toll free: 1-855-546-4745
Mailing address and location: 5th Floor, 850 Highbury Avenue, London, ON N5Y 1A4
Toll free: 1-877-204-2666
Mailing address: P.O. Box 600, Orillia, ON L3V 6K5
Location: 750 Memorial Avenue, Orillia, ON L3V 6K5
Toll free: 1-877-611-6998
Mailing address and location: 2380 St. Laurent Boulevard, Ottawa, ON K1G 6C4
Mailing address: P.O. Box 265, Peterborough, ON K9J 6Y8
Location: 99 Hospital Drive, Peterborough, ON K9J 6Y8
Sault Ste. Marie
Mailing address and location: 160 McDougald St, Sault Ste. Marie, ON P6A 3A8
Toll free: 1-800-263-0409
Mailing address and location: 1300 Paris Street, Suite 2, Sudbury, ON P3E 6H3
Toll free: 1-888-564-6917
Mailing address and location: 336 South Syndicate Avenue, Thunder Bay, ON P7E 1E3
Mailing address and location: 67 Wilson Avenue, Timmins, ON P4N 2S5
Toll free: 1-888-267-7181
Mailing address and location:661 University Avenue, Suite 1701, Toronto, ON M5G 1M1
Delivery Instructions to 661 University Ave.
Toll free: 1-877-604-4567