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Scientific and Technical Advice and Support

Our expert staff offer you best evidence, advice, and scientific and technical support by phone, by email, or in person:


Type of Inquiry



Emergency response planning, incident management systems, health  emergency management education, health impacts of disasters

Emergency Preparedness and Service Integration  

Well water, contaminants, raw milk, Wi-Fi, bedbugs, air quality, wind turbines, chlorine by-products, physical hazards (noise, vibrations), and drinking water

Environmental and Occupational Health

Infectious Diseases

Epidemiology/surveillance of reportable diseases in Ontario, provincial surveillance reports, requests for reportable disease data, outbreak investigation, reportable disease case definitions, iPHIS data standards and business practices, maintenance and business support for iPHIS and Cognos ReportNet

Data and Information 

Management Services

Vaccine-preventable disease case and outbreak investigations

Immunization Resources

Infection control advice related to institutional and health care outbreaks, health care associated infections, antimicrobial stewardship, best practice guidelines, hand hygiene programs and Infection Control Resource Teams (ICRT)

Infection Prevention and Control​


Regional IPAC Offices

Case, contact, and outbreak management of infectious diseases  

Communicable Diseases

Detection and investigation of enteric outbreaks, advice on case investigations and follow-up, tick surveillance support, mosquito surveillance and control advice, support with risk assessments, and advice on control options

Enteric, Zoonotic and Vector-Borne Diseases

Laboratory Services

Clinical and environmental laboratory testing, queries about test results, clarification of specimen collection procedures and access to medical and scientific experts for advice on test requests and results interpretation.​

Public Health Laboratories

Toronto: 416-235-6556     
Toll-free: 1-877-604-4567 

After-hours emergencies:

PHOL duty officer, 416-605-3113      

Page last reviewed:
Page last updated: 2018-04-11 9:06 AM
Uncontrolled print copy. Valid only on day of Print: [date]
Page updated on [date/time] 2018-04-11 9:06 AM
© , Ontario Agency for Health Protection and Promotion