Quality Improvement

Quality improvement (QI) in public health practice is a systematic and continuous and client focused approach to improving programs, services, processes and outcomes to better meet population and organizational needs. QI approaches help strengthen the quality, consistency and effectiveness of public health services and system performance over time.

Aligned with PHO's Strategic Plan, PHO implements a coordinated approach to support QI across public health practice in Ontario. This work helps build a strong foundation of training and tools to build QI capacity across the province and use of data to identify opportunities and drive decision-making.

As part of this approach, PHO supports public health professionals by sharing learning resources, practical tools, and access to comparable data and provincial QI Collaboratives. Together, these resources help health units identify opportunities for improvement, test and implement changes in practice, and advance more consistent, effective service delivery across the system.