Frequently Asked Questions

Registering or re-registering (returning users) for Public Health Ontario’s Website (MyPHO)

Why do I need to register for the PHO website?
While most of the content on the PHO website can be viewed without an account, some content, like online learning resources and some data tools require that you register for an account for authentication and validation. We have a feature called MyPHO that provides a customized experience once you’ve registered and logged in. MyPHO allows you to create a profile, see new resources suggested based on your interests, and save content you frequently access to your dashboard, so it is easy to access every time you come back to the site.

How do I create a new account?

Click the Login button in the top right corner of the website.
Once on the Login screen, click “create one” next to “No account?”
Enter the email you would like to sign up with. Click “next”
A confirmation will be sent to your email with a security code that you will need to enter. Enter the security code sent to your email. Click “sign in”
Accept permissions.
Complete the registration form by entering your information. Please note all fields are mandatory. Click continue.
You’ll return back to the homepage. Please note you will be prompted to enter your email and security code each time your active session expires.

How do I re-register (returning users)?

Follow this link to re-register
Once on the Login screen, click “create one” next to “No account?”
Enter the email address associated with your account. Our new system is Microsoft-based. If you have multiple Microsoft accounts, select the email address that is associated with your PHO website account.
A confirmation will be sent to your email with a security code that you will need to enter. Check your email for the security code and enter the security code on the website.
Click “accept permissions”.
Complete the registration form by entering your information. Please note, all the fields are mandatory.
Click continue. You will be redirected to PHO’s homepage.

I forgot my password, how do I re-set it?
PHO implemented new login system on September 8, 2025. The new login system is passwordless. The registration process does not require you to create a password. Following registration, you will be prompted to enter your email address and enter a security code sent, each time your active session expires.

I want to register in French but the content keeps showing in English.
The PHO website is available in both English and French. While you can view French content by selecting the French language preference, you will need to set your language preference to French within your browser to complete the registration process in French. Please ensure that the Language preference has been set to French in your browser.

How do I update my profile information including my email address?
Unfortunately, the email address you registered with cannot be changed. You will need to register a new account with the new email address. Please send an email to webmaster@oahpp.ca indicating that you would like the old account deleted. You may change your first name, last name, or organization by logging into MyPHO and selecting “Edit profile” next to the salutation.

Subscriptions

I want to subscribe to or unsubscribe from receiving email communications from PHO. How do I do that?
To set your initial subscription preferences, login to your MyPHO account and go to the subscriptions tab to set your preferences. To change your subscription preferences, email communications@oahpp.ca with your request. To unsubscribe, reply with “unsubscribe” to an email, or email communications@oahpp.ca and let us know what you want to unsubscribe from.

Technical Issues

If you have any technical issues not covered in this FAQ, please complete our Technical Issues Form and someone will respond to you within 24 hours.

I am trying to access something on your website on my mobile device and it’s not loading.
While most of our content can be loaded on mobile devices, tablets and desktops, some of our more complex data tools may take longer to load or may not be optimized for a mobile view. Please try viewing on a tablet or desktop

I am trying to access content on your site and I am getting an access denied error message.
Please note that some of our data tools include sensitive or private information that requires you to be authenticated by your Medical Officer of Health or their designate. If you are employed by an Ontario public health unit and you feel that you require access to this information for your job, please put in a request to webmaster@oahpp.ca and indicate which public health unit you work for and which tool you are requesting access to.

I am a member of a collaboration site that I can’t access.
Please ensure that you have a registered account on our website and that the PHO owner of that site has added you as a member. If you know the name of the PHO owner of that site, please contact them directly. Otherwise, please contact webmaster@oahpp.ca.

Online Learning

How do I access online learning modules?
To access online learning, you will need to register for a MyPHO account. If you already have an account and can’t access it, you may need to re-register your account. Please refer to the “Registering or re-registering” section of this FAQ. Once you are logged into your account, you can launch our online learning platform through the quick links on our homepage, through education and events in the left hand navigation, or through MyPHO. If you are experiencing technical issues with our online learning system, please contact lms@oahpp.ca. You can also explore online learning FAQ.

Supported Browsers

What are the best web browsers to use for viewing the PHO website?
Our website is best viewed using the most current version of these web browsers: Chrome, Safari, Edge and Firefox. Internet Explorer is no longer being supported by Microsoft and is not recommended for optimal viewing of our website.

Can I view the PHO website on my mobile device?
Our website is mobile friendly, with a design that is responsive for standard sized tablets and mobile phones. For optimal experience, please ensure that you are using the most current version of your mobile device’s operating system and ensure hardware is up-to-date.